You Have Questions?
We Got Answers!
We guarantee the high quality of our service! If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Absolutely! We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
We have three levels of security in place. First off our booking page is protected by extended validation SSL.
Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by STRIPE and is layered on its own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.We have three levels of security in place.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.
All of our folks are interviewed in person and pass a nationwide detailed background check. Only about 10% of the people that apply end up working with Merciful Maids as a professional cleaner.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner.
You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment.
You can not apply your coupon to past appointment that are already completed.
Simply enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. Please get in touch if you have any questions.
Absolutely, simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have. You can not apply your discount code to past appointment that are already completed.
When you schedule your appointment online you will choose a time slot with a two hour time frame, the cleaner will get to your home between that time period.
We make every effort to arrive within the time, but things such as bad weather a previous client and traffic could affect our arrival time.
You sure can! Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service. The following extra services are available if selected at checkout: Inside the fridge, inside the oven, green cleaning, inside windows, basement, move in/move out, laundry, and inside cabinets.
Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.
Yes! We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services at the time of booking so we can plan for this.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website on the booking page.
Please check out our Services page to get an overview of what is included in a standard cleaning.
We are currently servicing Greensboro, NC and the surrounding triad areas (High-Point, Winston-Salem, Brown Summit, Kernersville, Lexington). If you are unsure, please contact us to verify.
When you book service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account HERE.